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Started by Argus Fairbrass, March 26, 2011, 03:42:56 AM
QuoteWanting to place an order.30 April 2011 19:24To: email@example.comHi there,I wish to place an order with you for a King's German Legion tunic, however ever time I have rung over that past couple of weeks it has gone straight to answering service and I have had no reply from the contact form message system. I'm aware we're in a double bank holiday period, so the likelyhood is that you're away, I'm just getting a little twitchy about time as I need to ensure I have this jacket for The Asylum later this year as it is the basis for my new Steampunk uniform. The sooner it arrives, the sooner I can finalise the other parts. I have the money put by ready, please let me know if you are still taking orders. Kind regards,
QuoteSales 19th Century <firstname.lastname@example.org> 1 May 2011 10:39Hi I apologise that I have not been in touch. Please feel free to order the tunic online, as I am definitely taking orders still. Kind Regards Nancy Beardall19th Century TailoringShop Five4-6 Roumelia LaneBournemouthBH5 1EU
Quote1 May 2011 13:41To: Sales 19th Century <email@example.com>Hi Nancy,Thank you for getting in touch. I am just in the process of placing the order, however I note that the postage quoted when placing the order is vastly different to the postage on the information page.Post and packing in the UK is approximately 10% of the cost of the order up to a maximum charge of £12.50Postage charge on the checkout page is quoted at £35, almost three times the quoted maximum. Can you confirm which is correct, as if the info page is incorrect, I should prefer to arrange to collect the order as I can book advance train tickets to Bournemouth for around £13.20 if you can give me a completion/collection date to book for.Kind regards,
Quote 1 May 2011 15:59To: Sales 19th Century <firstname.lastname@example.org>Ah, just realised I should probably tell you what I'm trying to order as that may help if there is a problem with the checkout.CT2039K King's German Legion Tunic Spaced Sizes - Your Neck Size: 15, Your height: Regular - 5ft 8ins-5ft 10ins, Chest Size: 36", Your Waist Size: 30", Your Sleeve Length: 23The main reason I queried it charging £35 for 1st class (other than the info page saying £12.50 max) is that last week I posted a package consisting of 10kg of chainmail of a similar value to this jacket and Special Delivery for that was £22.70Either way, I have money burning a hole in my pocket and look forward to your reply, I've wanted this jacket for years and this is the first time I've had enough disposable income to justify it Kind regards,
QuoteSales 19th Century <email@example.com> 2 May 2011 09:13Hi I am sorry I need to get the t&cs updated. The price for shipping is £35 as I have to cover the costs of packaging and shipping. Kind Regards Nancy Beardall
QuoteTo: Sales 19th CenturySubject: Re: Wanting to place an order.To: Sales 19th Century <firstname.lastname@example.org>Hi there,Would it possible to arrange to collect the item once completed please? I can get a return to Bournemouth from where I live for £13.20 essentially the P&P price is the difference between me placing an order and not.Kind regards,
QuoteSales 19th Century <email@example.com> 2 May 2011 09:37Hi Yes that would be fine, I have attached a proforma invoice which will mean you do not have to pay p&p, but you will have to pay via PayPal, or by cheque. You state your sleeve length as 23", this is very short – most men of your height have a sleeve length of 25". Can you check please?Kind Regards Nancy Beardall
Quote 2 May 2011 09:55To: Sales 19th Century <firstname.lastname@example.org>Hi Nancy,Thank you, that is wonderful I've just noticed that the sizes that I copy and pasted are the default ones, I think I must have opened the wrong page. I'm after.CT2039K King's German Legion Tunic Spaced Sizes - Your Neck Size: 17, Your height: Long - 5ft 10ins-6ft 3ins, Chest Size: 44", Your Waist Size: 38", Your Sleeve Length: 25To clarify any sizes, that's 16.5 collar and 6 foot tall... I suspect I have the sleeve measure from the correct point, I've measured it from where the sleeve seam on a suit jacket would be. I'm afraid there wasn't an attachment, however once one is sent and I have your PayPal address, I will ensure that it is paid through there within the hour.And then I will pretend I'm not spending my disposable income for the next few months *grin*Kind regards,
QuoteSales 19th Century <email@example.com> 2 May 2011 10:03Hi Oops sorry I forgot to attach it! I have amended sizes, could you email me your surname and address please. Thanks Kind Regards Nancy Beardall
QuoteAddress then sent
QuoteSales 19th Century <firstname.lastname@example.org> 2 May 2011 10:58Thanks, and thanks for the payment. Kind Regards Nancy Beardall
Quote17 June 2011 12:54To: Sales 19th Century <email@example.com>Hi there,Just thought I'd drop a line to see if everything is going okay with the order. Hopefully it'll be ready to collect in time for the Fashion Punk weekend at The Greatest Steampunk Exhibition at Kew Bridge Steam Museum, as it would be nice to use this in the photographs. Though that date may be cutting it fine. Also would it be possible to aquire some of the waste offcuts of the material (for any future repairs) and perhaps a piece around 18" x 8" for a busby type hat I'm planning on making for it.Kind regards,
Quote2 July 2011 12:12To: Sales 19th Century <firstname.lastname@example.org>Hi there,It's been a fortnight since I contacted you last and to be honest I had hoped you would have replied in some way, even to say that you weren't sure when the jacket would be ready. Please could you respond to this email as £165 is a lot for me to pay out and not recieve some form of communication.Regards,
QuoteSales 19th Century <email@example.com> 5 July 2011 09:37Dear W Apologies for my tardiness in replying I have been extremely busy. The tunic is due for completion towards the end of next week. I do not know the date of your event so I do not know if this is in time or not. Kind Regards Nancy Beardall
Quote5 July 2011 11:48To: Sales 19th Century <firstname.lastname@example.org>Hi Nancy, Thanks for your reply, I have to admit I was getting a little worried, I'm happy all is going well as I have been asked to write a review of the item for the Brass Goggles forum (probably the world leading Steampunk forum) obviously I want this to be as good as possible, although it sounds like you really don't need the extra business, lol. I just wanted to check if you'd seen my request in the email before last, if the offcuts aren't possible, could you tell me is it would be possible to just buy half a metre of the green fabric, that way I have plenty for the busby, possibly a sidecap and any repairs that my pipe smoking may bring about.Also would it be possible to aquire some of the waste offcuts of the material (for any future repairs) and perhaps a piece around 18" x 8" for a busby type hat I'm planning on making for it.Thank you once again, I really do appreciate the service and am so very glad that you started trading after sutlers died off.Kind regards,
Quote2 August 2011 12:03To: Sales 19th Century <email@example.com>Hi there,I assume, despite receiving no notification to confirm, that this tunic is now ready for collection, I shall be in Bournemouth on Monday the 8th and wish to collect it that day. Could you please confirm this is acceptable, I have once again tried to phone to contact but the phone is constantly going direct to answering service no matter what time of day I have tried.Please reply as a matter of some urgency.Regards,
QuoteSales 19th Century <firstname.lastname@example.org> 3 August 2011 08:45Hi Collection on Monday will be fine, what time will you be here? Kind Regards Nancy Beardall
Quote5 August 2011 11:38To: Sales 19th Century <email@example.com>Hi there,Sorry, they've just changed the day of my work, I'll be there Tuesday now, I can collect any time after midday.Kind regards,
QuoteSales 19th Century <firstname.lastname@example.org> 5 August 2011 12:00HiTuesday is fine, I will be there up until 4.30pm Kind Regards Nancy Beardall
Quote from: Herr Döktor on February 02, 2012, 08:49:45 PMYes, I have it on very, very, very, good authority that part of the long lead-time required is that they get their clobber made in India, by these folks, amongst others: http://www.replicaters.com/Who are trusted suppliers to a number of reenactor groups and TV production companies.
Quote from: Major Willoughby Chase on March 15, 2012, 06:59:04 PMInigo, I assume I have your permission to post your horror story elsewhere I find the need? At the moment I'm pondering a website, lol.
Quote from: Pocko on March 18, 2012, 01:48:04 PMI shall look to obtain some Victorian trousers elsewhere!
Quote from: inigo jameson-gatling on March 22, 2012, 12:30:55 PMQuote from: Pocko on March 18, 2012, 01:48:04 PMI shall look to obtain some Victorian trousers elsewhere! http://www.gentlemansemporium.com is a good place to start. I have several pairs of trousers from this company and a few shirts as well. The one thing I would say is that the first trousers I bought were a little on the large side (but not unduly), even though I followed their recommendation about getting your size and going to the next one up as the trousers sit higher on your body. I have since gone for my normal waist and everything is well.